Return to Campus

Visit our FAQ website for the latest information about health and safety.

Back to Top

Information for Faculty and Staff

Concerned about a student? Immediate help is available 24/7/365. Call (504) 865-3854 to speak to the counselor on-call.  During office hours, the UCC front desk can be reached at (504) 865-3835.

When to refer:

The health and well-being of our students is our top priority. Please refer students to the UCC if you notice any of the following changes in mood or behavior:

You can also refer students for ADHD testing, referrals for specialized treatment, or help applying for health care or social services.

For accommodations related to disabilities, please refer students to the Office for Accessible Education.

How to refer:

  • Take a direct approach.
  • Express concern for the student’s welfare.
  • Anticipate some concerns about seeking counseling.
  • Create a positive expectation.
  • If possible, sit with the student while they make the appointment

To make an appointment, students can call (504) 865-3835.

Example: “I’ve noticed that you’ve missed class twice this week and you look like you’ve been crying today. I’m worried about you, and I’d like you to consider making an appointment with the University Counseling Center. I know it can be scary to get help, but the counselors there are very welcoming and professional, and everything is confidential. Do you want to call right now and make an appointment?”

Be sure to follow-up with the student after the appointment.

What if the student doesn’t want counseling?

Students have a right to refuse counseling. If you are concerned about a student who seems unwilling to get help, consider making a report to the Behavioral Intervention Team. Feel free to consult with one of our clinicians by calling (504) 865-3835 and scheduling a faculty consultation.

Additional Resources:

Helping Students in Distress: A Guide for Faculty and Staff

Crisis Manual