Student Health Insurance

How to Waive Coverage

The Spring 2025 waiver portal for newly eligible students will open on December 2, 2024. You cannot waive until the portal opens.

You must provide proof of comparable, existing insurance coverage for the academic year in order to waive coverage with Loyola's health plan. Please complete the waiver questionnaire on the Aetna Student Health Portal to determine your eligibility and waive coverage. The waiver must be completed annually for each academic year. (The Aetna waiver is for domestic students only; international students must use the waiver process with LewerMark listed in the international student section below.)

You will receive a confirmation email from Aetna upon successful completion of the waiver form. Please check your email to make sure you receive confirmation. If you do not receive this email, then you have not successfully waived coverage. Please contact Aetna customer service at 877-480-4161 if you have any questions or concerns.

PLEASE NOTE: Students must use their seven-digit student ID (CWID) to complete the waiver questionnaire. If you are having trouble logging into the screen below on the waiver site, you need to make sure you are using your NEW student ID number. Returning students must drop the "1" from the beginning of their old CWID to create their new seven-digit CWID. For example, the old CWID 10232199 would now become 0232199. New students should use the seven-digit CWID provided to them when they enrolled. 

How do I login to the Aetna Student Health Portal?

You just need your seven-digit Loyola Student ID (CWID) and your date of birth to login. 

• Incoming students, use your CWID starting with 20.
• Returning students, use your new CWID, which just drops the first digit of your old CWID. For example, if your old CWID was 10345678, your new CWID is 0345678.

Who is eligible for Loyola’s Student Health Insurance?

The following domestic students (U.S. citizens and legal residents) are eligible: 

• All full-time, on-ground undergraduate students 
• All full-time, on-ground graduate students
• All law students, both full-time and part-time, enrolled in the J.D. program

If you meet the criteria above you will be automatically enrolled in the Loyola University New Orleans Student Health Insurance Plan. 

I already waived coverage through Aetna. Why do I still have the charge on my bill?

Please allow at least seven days for our team to remove the charge from your bill and remove you from any communications regarding student health insurance.

What happens if I withdraw from Loyola, transfer to a different university, or no longer meet the eligibility requirements for coverage? 

If you withdraw or transfer from Loyola, or if you make any other change to your enrollment status that affects your eligibility to participate in Loyola’s health insurance, then your coverage in the plan will be terminated at the end of the coverage period for the last semester enrolled at Loyola. 

Coverage periods:

• Fall semester – coverage terminates on December 31
• Spring semester – coverage terminates on July 31 

For example, if you transfer or withdraw from Loyola at the end of the fall semester, then your health insurance coverage will terminate on December 31 of that same year. If you graduate from Loyola at the end of the spring semester, then your coverage will terminate on July 31. If you would like to continue your coverage through the full period, please email shsbilling@loyno.edu. 

What happens if my enrollment status changes from part-time to full-time?

If your status changes from part-time to full-time either within a semester or between semesters, you will automatically be added to Loyola's health insurance plan and the fee will appear on your tuition statement for the same semester in which you become eligible.

For example, if your status changes to full-time during the fall or spring semester after the drop/add period and including late enrollment, then you will be added to the insurance plan for that same semester and the charge will appear on your tuition statement. If you were part-time in the fall and your status changes to full-time at the start of the spring semester, then you will be added to the plan and the insurance fee for the spring semester will be automatically added to your tuition statement.

You'll continue to be charged for the insurance as long as you meet the eligibility requirements. If you have existing, comparable insurance coverage, you must email shsbilling@loyno.edu to request a late waiver. This request needs to be made as soon as your academic status changes to allow time for review and approval.

What is considered full-time status?

Undergraduate students are considered full-time when they enroll in 12 or more credits during the semester. Graduate students are considered full-time when they enroll in 6 or more credits during the semester.

I have Loyola’s insurance for fall, do I need to do anything to keep it in spring?

All eligible students currently enrolled in the fall insurance will be billed again for health insurance in the spring. No action is required.

How do I access my Aetna ID card?

You can log into your Aetna Portal on this page (you'll need your student ID and date of birth) to view and print your ID card. You can also download the Aetna Health app to view your ID card on your mobile device at any time. 

Have more questions? Explore these additional resources:

• About Student Health Insurance (Interactive Video)
• Insurance Plan Resources
• Find a Network Provider

Contact Aetna’s customer service at 877-480-4161.

All full-time international students (F-1, J-1 status) are required to have health insurance and will be automatically enrolled in the LewerMark Student Accident and Sickness Insurance Plan. 

Additional Resources:

• Insurance Plan Details 
• Find a Network Provider 
• Center for International Education

Contact LewerMark at 1-800-821-7710 or email lewermarksupport@lewer.com. You may also contact the Center for International Education at 504-864-7550 or cie@loyno.edu.

From this point on, you will have the option to enroll in Health Insurance or Medicaid, depending on your eligibility:

Applying for Medicaid

• If you're eligible for coverage through Medicaid, your "Eligibility Results" will give you more information on how to proceed.
• Medicaid will send you a letter when they need more information from you. They might need information to complete your application. Visit www.healthy.la.gov for more information on how to respond to a request for information from Medicaid, or call them at 1-888-342-6207.

Applying for a Health Insurance Plan through Marketplace

• If your “Results” say you’re eligible to buy a Marketplace plan, August 28, 2021 is the last day to choose one. Visit HealthCare.gov to compare plans side-by-side, or call the Marketplace Call Center, open 24/7, at 1-800-318-2596.
• If you don't qualify for a Special Enrollment Period, Medicaid, or CHIP, you can apply for 2022 coverage. Come back between October 31 – December 15 to apply.

• To apply for Louisiana Medicaid directly, without going through the Health Insurance Marketplace, visit the Louisiana Department of Health website
• Click “Apply or Renew Online” and follow the steps to complete the application process

Q: How do I know if I qualify for Medicaid in Louisiana?

Click here for more information on eligibility requirements. Note: You may not qualify for Medicaid if your monthly household income exceeds $1,600.00.

Q: How can I get further assistance with this application process?

Need help? For further assistance, call the Loyola University Counseling Center to schedule a 30-minute case management appointment with one of our case managers. The UCC can be reached at 504.865.3835, Monday to Friday from 8:30 a.m. – 4:45 p.m.