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Student Health Insurance

Loyola University New Orleans provides student health insurance coverage to help protect the safety and well-being of our students. We provide mandatory insurance coverage through our partner insurance providers, Aetna Student Health (for domestic students) and LewerMark Student Insurance (for international students). Explore the plan details and eligibility requirements below.  

Domestic Students – Aetna Student Health 

U.S. Citizens and Legal Permanent Residents

Eligible students are automatically enrolled in Loyola's mandatory student health insurance plan provided in partnership with Aetna Student Health. 

Who is eligible (domestic students only):

  • All full-time, on-ground undergraduate students 
  • All full-time, on-ground graduate students
  • All law students, both full-time and part-time, enrolled in the J.D. program

Note: Online students are not eligible for the plan.

Important information about your health plan:

  • The health insurance fee automatically appears on your tuition bill.
  • You must have existing, comparable coverage in order to waive Loyola's insurance plan.
  • You must complete the waiver questionnaire by the deadline listed below in order to receive a full refund on your bill.
  • You must complete the waiver process annually. 
  • You will receive a confirmation email from Aetna if your waiver is approved. If you do not receive this email, then you have not successfully waived coverage.

Please contact Aetna customer service at 877-480-4161 if you have any questions or concerns.

With the Aetna Student Health plan, you get:

  • Coverage at school, at home, and when you travel
  • Access to a nationwide network of doctors, hospitals, and specialists
  • Pharmacy and prescription drug coverage 
  • Mobile access to your plan through the Aetna Health app

Important dates and deadlines:

  • Fall 2024 waiver portal opens: June 3, 2024 (You cannot waive coverage until this date) 
  • Fall 2024 waiver deadline: September 6, 2024
  • Full term coverage dates: August 1, 2024 – July 31, 2025
  • Spring 2024 (new incoming students ONLY) waiver submission deadline: January 22, 2024
  • Spring 2024 coverage dates: January 1, 2024 – July 31, 2024

Please review the details of the plan on the Aetna Student Insurance Portal, including the terms, coverage, exclusions, and premiums associated with your plan.

Aetna Student Health Portal

How to Waive Coverage

The waiver portal for the 2024-2025 academic year will open on June 3, 2024.

You must provide proof of comparable, existing insurance coverage for the academic year in order to waive coverage with Loyola's health plan. The waiver portal for the 2024-2025 academic year will open on June 3, 2024. After that date, we will link to the waive questionnaire on the Aetna Student Health Portal where you can determine your eligibility and waive coverage. The waiver must be completed annually for each academic year. (The Aetna waiver is for domestic students only; international students must use the waiver process with LewerMark listed in the international student section below.)

You will receive a confirmation email from Aetna upon successful completion of the waiver form. Please check your email to make sure you receive confirmation. If you do not receive this email, then you have not successfully waived coverage. Please contact Aetna customer service at  877-480-4161 if you have any questions or concerns.

PLEASE NOTE: Students must use their seven-digit student ID (CWID) to complete the waiver questionnaire. If you are having trouble logging into the screen below on the waiver site, you need to make sure you are using your NEW student ID number. Returning students must drop the "1" from the beginning of their old CWID to create their new seven-digit CWID. For example, the old CWID 10232199 would now become 0232199. New students should use the seven-digit CWID provided to them when they enrolled. 

    How do I login to the Aetna Student Health Portal?

    You just need your seven-digit Loyola Student ID (CWID) and your date of birth to login. 

    • Incoming students, use your CWID starting with 20.
    • Returning students, use your new CWID, which just drops the first digit of your old CWID. For example, if your old CWID was 10345678, your new CWID is 0345678.

    Who is eligible for Loyola’s Student Health Insurance?

    The following domestic students (U.S. citizens and legal residents) are eligible: 

    • All full-time, on-ground undergraduate students 
    • All full-time, on-ground graduate students
    • All law students, both full-time and part-time, enrolled in the J.D. program

    If you meet the criteria above you will be automatically enrolled in the Loyola University New Orleans Student Health Insurance Plan. 

    I already waived coverage through Aetna. Why do I still have the charge on my bill?

    Please allow at least seven days for our team to remove the charge from your bill and remove you from any communications regarding student health insurance.

    What happens if I withdraw from Loyola, transfer to a different university, or no longer meet the eligibility requirements for coverage? 

    If you withdraw or transfer from Loyola, or if you make any other change to your enrollment status that affects your eligibility to participate in Loyola’s health insurance, then your coverage in the plan will be terminated at the end of the coverage period for the last semester enrolled at Loyola. 

    Coverage periods:

    • Fall semester – coverage terminates on December 31
    • Spring semester – coverage terminates on July 31 

    For example, if you transfer or withdraw from Loyola at the end of the fall semester, then your health insurance coverage will terminate on December 31 of that same year. If you graduate from Loyola at the end of the spring semester, then your coverage will terminate on July 31. If you would like to continue your coverage through the full period, please email shsbilling@loyno.edu

    I have Loyola’s insurance for fall, do I need to do anything to keep it in spring?

    All eligible students currently enrolled in the fall insurance will be billed again for health insurance in the spring. No action is required.

    How do I access my Aetna ID card?

    You can log into your Aetna Portal on this page (you'll need your student ID and date of birth) to view and print your ID card. You can also download the Aetna Health app to view your ID card on your mobile device at any time. 

    Have more questions? Explore these additional resources:

    Contact Aetna’s customer service at 877-480-4161.

    International Students – LewerMark Insurance

    F-1 and J-1 status

    International students (F-1 and J-1 status) are required to have insurance and will be automatically enrolled in the LewerMark student health insurance plan. This plan is specifically designed to meet the needs of international students.

    Important information about your health plan:

    • The health insurance fee automatically appears on your tuition bill.
    • You must have existing, comparable coverage in order to waive the LewerMark plan.
    • You must complete the waiver questionnaire by the deadline listed below in order to receive a full refund on your bill. After this date, LewerMark will not accept any waivers, and you will have to pay the insurance charge on your student bill.
    • You must complete the waiver process annually. Even if you are approved for a waiver for one year, you will have to submit proof of comparable insurance coverage every academic year to maintain the waiver. 
    • The waiver request must be reviewed and approved by LewerMark before the charge will be removed. 

    With the LewerMark Student Health plan, you get:

    • Access to a nationwide network of doctors, hospitals, and specialists
    • Pharmacy and prescription drug coverage 
    • Free emergency assistance, nurse line, and Teladoc available 24/7 
    • Free 24/7 access to International Student Support Program and the My SSP app

    Important dates and deadlines:

    • Fall waiver deadline: July 31
    • Spring waiver deadline: November 30

    Please follow the instructions on the Center for International Education website to submit your waiver of coverage 

    LewerMark Student Insurance Portal

    All full-time international students (F-1, J-1 status) are required to have health insurance and will be automatically enrolled in the LewerMark Student Accident and Sickness Insurance Plan. 

    Additional Resources:

    Contact LewerMark at 1-800-821-7710 or email lewermarksupport@lewer.com. You may also contact the Center for International Education at 504-864-7550 or cie@loyno.edu.

    Part-Time Undergraduate and Graduate Students 

    There is no Loyola sponsored health insurance plan for part-time undergraduate and graduate students at this time. Please review the following process for help applying for health insurance or Medicaid in Louisiana. If you are applying for Medicaid, you may apply via the following steps OR directly through the Louisiana Department of Health (see below).

    Process for Applying for Health Insurance or Medicaid: 

    1. Visit through the Health Insurance Marketplace at Healthcare.gov
    2. Click “Take the first step to apply”
    3. Create an account in the state of Louisiana
    4. Log in once you receive a confirmation email
    5. Prepare for the application by gathering the items on this checklist
    6. Click “Start my application” to begin the application
    7. Once you’ve completed your application, view your eligibility notice
    8. You have now completed the application, but you will still need to enroll in coverage (see below)

    From this point on, you will have the option to enroll in Health Insurance or Medicaid, depending on your eligibility:

    Applying for Medicaid

    • If you're eligible for coverage through Medicaid, your "Eligibility Results" will give you more information on how to proceed.
    • Medicaid will send you a letter when they need more information from you. They might need information to complete your application. Visit www.healthy.la.gov for more information on how to respond to a request for information from Medicaid, or call them at 1-888-342-6207.

    Applying for a Health Insurance Plan through Marketplace

    • If your “Results” say you’re eligible to buy a Marketplace plan, August 28, 2021 is the last day to choose one. Visit HealthCare.gov to compare plans side-by-side, or call the Marketplace Call Center, open 24/7, at 1-800-318-2596.
    • If you don't qualify for a Special Enrollment Period, Medicaid, or CHIP, you can apply for 2022 coverage. Come back between October 31 – December 15 to apply.
    • To apply for Louisiana Medicaid directly, without going through the Health Insurance Marketplace, visit the Louisiana Department of Health website
    • Click “Apply or Renew Online” and follow the steps to complete the application process

    Q: How do I know if I qualify for Medicaid in Louisiana?

    Click here for more information on eligibility requirements. Note: You may not qualify for Medicaid if your monthly household income exceeds $1,600.00.

    Q: How can I get further assistance with this application process?

    Need help? For further assistance, call the Loyola University Counseling Center to schedule a 30-minute case management appointment with one of our case managers. The UCC can be reached at 504.865.3835, Monday to Friday from 8:30 a.m. – 4:45 p.m.